Inside the Balmoral: Scotland's Finest Hotel

After four months of lockdown, the hotel emerges from its enforced hibernation. Manager Omar can't wait to welcome guests back to his beloved Palm Court, where intricate pastries and award-winning loose leaf teas await. The staff prepare to welcome the boss, when one of Britain's most famous hoteliers, Rocco Forte, pays a visit to celebrate a five-star win for employees.

The hotel goes hi-tech, with an indoor drone shoot for Visit Scotland and hotel manager Rob gets Instagram-ready, welcoming social media celebrity Mildred, a sausage dog.

In-room dining becomes a key focus for the staff as Scotland imposes certain restrictions on restaurants and bars. Resident manager Rob hopes to add a festive feel to the suites.