Après Ski

With tensions at an all-time high, the staff decides to boost morale with a group bobsledding experience that leaves one team member in the dust. Kendra and Jim find a new respect for each other after showing their clients an unforgettable horseback riding experience. Jim's frustration with Elise hits its peak, so he decides to raise his grievances all the way to the top. The staff tries to resolve their issues at a team dinner but it quickly goes downhill.

In the wake of Elise and Jim's shocking argument, team morale is at an all-time low causing a major shifting of alliances. Kendra is devastated by the loss of a family member, and a cold shoulder from Elise has her questioning their friendship. Meanwhile, Jim has his hands full when he oversees a mountain excursion with an Olympic champion and a group of novice skiers. Elise gets a taste of home when her family comes for a visit, but after throwing Tamara under the bus in front of Joey, Tamara is forced to make some tough decisions about the fate of the concierge team.

When a manager position opens up, Jim jumps in, but Bobby has other ideas about who should take over; two sets of clients push Jim's managerial skills to the limit; Kendra confronts Elise about their friendship.

Newly appointed manager Jim has one week to prove his team deserves to come back for another season; Bobby meets with Joey to challenge Jim's promotion, but a hangover threatens his credibility; Lynsey gets fed up with hard-partying Texans.