Rip Off Britain Live

A woman known to millions of TV viewers reveals how she and her family have lost tens of thousands of pounds to an investment opportunity now being investigated for fraud. As she shares the extraordinary phone call that exposed the truth, there's advice on a simple way to avoid losing out the same way. Plus, with residents across the country furious about the confusing and inconsistent charges for parking near their own home, how some drivers are going to extreme measures to make sure the space outside their house isn't nabbed by anyone else.

The shocking consequences of an ID theft are vividly revealed as the team follows the experiences of a woman whose bank account is repeatedly being emptied by fraudsters, and her bank are seemingly unable to stop it. And why at last there could be light at the end of the tunnel for beleaguered rail users. Plus the latest on some of the stories the team has investigated in the past.

A family's heartbreaking battle to regain control of the precious images of a lost loved one raises a big question millions of people haven't stopped to think about - who owns the digital images now increasingly stored online? Plus why where someone lives can play such a big part in the cost of fuel prices.

In this edition, they expose how scammers have been able to get their hands on the savings that viewers had been counting on for retirement. Has the relaxation of the rules on pensions made things easier for fraudsters? Plus why ongoing problems with a heating system commonly used in affordable housing have left some families fearing they will not be able to afford to keep warm this winter. Including updates on stories the team has investigated in the past.

In this edition, will the much-hyped new laws to crack down on cold calling really make as much difference as has been claimed? And as another small airline goes bust there is advice for consumers on what to do to avoid losing out financially. Plus the latest on some of the programme's biggest cases, and more problems are solved at the Rip Off Britain pop-up shop.