The Station: Trouble on the Tracks

In the first programme, extensive flooding means engineers battle the elements, and a military-type operation shifts into gear at regional HQ as beleaguered station staff deal with stranded passengers filling up the concourse demanding answers. 

At a time when customer satisfaction with our train services is at its lowest in 10 years, cameras also follow the efforts of Network Rail and other staff as they stop everyday dramas turning into costly calamities.

When a train runs a red signal at Birmingham New Street, engineers work through the night to move the stranded locomotive, investigate the cause and get the station back up and running before the morning commuter rush. 

The final part of this all-access series follows the rail mobile detection team as they discover a high-tech home, complete with electricity, running water and TV - illegally erected under an arch beside one of the country's busiest areas of track. But can they find the culprit? 
 
At Euston, there's no rest for British Transport Police officers as they're called on to back up platform staff when tempers flare - and to deal with an unusual Royal request. 
 
And a strike hits Birmingham New Street Station and the rail network - on one of the busiest days of the year. With industrial action on West Midlands Trains, many passengers are left high and dry and it's down to Network Rail to deliver the bad news.