Universal Credit: Inside the Welfare State

At Peckham Jobcentre in London, Rachel has recently moved onto Universal Credit after leaving her 27-year NHS career to become a carer for her ill parents.

At Toxteth jobcentre, manager Gemma is under pressure to ensure her staff meet new claimants every week until they get a job - but with too few staff and too many claimants, it is proving difficult.

In the final episode the cameras are at Bolton Jobcentre, where over 500 people move onto Universal Credit every month.