The Hotel Inspector

Alex Polizzi digs deep to find the magic needed to pull another failing business back to life. Eighteen months ago, husband and wife Gareth and Gemma took up the tenancy at the York Hotel, in the North-West seaside town of Morecambe. This grand three-storey Victorian building houses eight bedrooms, a downstairs pub, a large function room and outdoor seating area.

The hotel offered a chance of a new life and a permanent home for them and their children, but being pub landlords is a far cry from their former lives in the army, and the couple are struggling to fill the rooms.

Enter The Hotel Inspector, who tells it to them straight. Room occupancy is practically zero, the customer base is narrow, their gross profit on food and drink is at an all-time low and on top of that, Gareth and Gemma are using their military pension to pay the bills and are still making a loss. A lick of paint will only take this business so far, so Alex calls in local experts to help formulate a tangible plan to put this establishment back at the heart of the community.

The Hotel Inspector knows they have a mountain to climb and she's determined to show the well-intentioned couple the light. But can Alex help make the changes needed to pull this project into what they have dreamed of?

Alex Polizzi returns to help more members of the beleaguered hospitality industry. Mimmo and Michelle left family and business behind in Italy to take over the Riders Rest tearooms in Somerset. Despite their passion and dedication, the duo are struggling. Will Alex's audacious plan be the answer to the couple's woes?

Alex Polizzi visits East Sussex for her first glamping trip as she comes to the rescue of Anna and Nick and their Shepherds Huts business. After more than 15 years of hard graft the once-successful site has terrible occupancy rates and is hurtling towards huge losses, so it remains to be seen whether Alex can turn their fortunes around.

Alex Polizzi is on the Lincolnshire coast to help couple Mark and Liz who have recently taken on Sea Air Bed & Breakfast, a seven-bedroom 1930s former hotel with breakfast room in the seaside village of Chapel St Leonards, near Skegness. Liz and Mark invested every penny of their savings to fund the new B&B, to start a new life beside the seaside with their daughter Ella.

It's the height of summer in Skegness, a seaside hotspot that attracts nearly two million visitors a year, all in need of accommodation for their summer breaks.Just two months in, the pair have barely unpacked, and are already low on resources. This ambitious couple calls on The Hotel Inspector to help make their dream come to life. After an enthusiastic start, a health set-back for Mark means Liz is left flying solo - another challenge for the couple's morale.

Alex encourages the couple to think fast to maximise profit over the summer months. Some clever packages and an uplift for the dire dining room gives the hotel a fighting chance of surviving the winter months. With the cold months fast approaching, and a building still in need of some serious maintenance, have the couple bitten off more than they can chew? Can The Hotel Inspector help the couple realise their lifelong dream?