The Hotel Inspector

Alex Polizzi is back on the Kent coast to revisit the Westward Ho! in Folkestone, where five years ago she came to the rescue of hotelier Jon. He was struggling with terrible reviews and plummeting profits while trying to keep his budget hotel open. Has the seaside residence turned the tide?

Nine years ago, Bournemouth business Hotel Celebrity lacked much needed glamour. Owner Ken has done more work to the 55-room hotel, and has taken on another, but are either of them making any money? And what advice can Alex Polizzi give to help Ken get his new property turning a much-needed profit?

Alex Polizzi returns to Loughborough Grange, a guesthouse whose owners were in need of a wakeup call when she visited a year ago. The husband and wife team had fallen in love with a business that boasted a Thai spa with treatment rooms, a 24-seater Thai restaurant and 10 guest rooms. Alex helped them overhaul their business, but have the owners capitalised on the boost she gave them?

More than three years after her last visit, Alex Polizzi returns to the The Dukes, a 270-year-old pub with rooms, in the picturesque village of Heath and Reach, Bedfordshire. Alex originally found Sarah working relentlessly in the kitchen, struggling to make a profit in an establishment that begged for character interiors that matched its external charm. Has she managed to turn things around?