Undercover Boss

Mitchell B. Modell, CEO of Modell's Sporting Goods, gets some major league advice from New York Yankee's pitcher CC Sabathia before beginning his undercover mission. Also, a discontent employee confronts the CEO when suspicions swell about his true identity, and shocking news from the boss causes one employee to collapse, on the fourth season premiere of UNDERCOVER BOSS, Friday, Nov. 2 (8:00-9:00 PM, ET/PT) on the CBS Television Network.

When Ron Lynch, President of Tilted Kilt, a Celtic-themed sports bar and restaurant, goes undercover in his own company, he discovers one Kilt Girl crossing the line with customers. Also, one employee struggles to keep a brave face during unbearable personal circumstances, and the pressure heats up when the boss struggles to keep up in the kitchen.

While undercover in a Cinnabon micro-bakery, one customer nearly blows her cover by asking questions about the cameras. Meanwhile, as our youngest boss featured in the series at age 34, Cole discovers a couple of employees who share her zealous work ethic.

When Stephen J. Cloobeck, Chairman and CEO of Diamond Resorts International (originally featured on the "Diamond Resorts" episode on Jan. 15, 2012), obtains a new chain of resort properties, he goes on an undercover mission for a second time to see how the acquisition is going for the team members and from the perspective of a hotel guest.

Steve Greenbaum, CEO and Co-Founder of PostNet, the fastest-growing design, printing, copying and shipping franchise, dons a drastic disguise for his undercover mission, where he meets a former Marine working as a packing specialist while adjusting to civilian life. Also, he encounters a family that is struggling to keep their franchise alive, and another franchise owner who vents about failed marketing attempts.

Lorne Abony, CEO and Chairman of Mood Media, a leading in-store media specialist that uses a mix of music, visual and scent media to help its clients communicate with consumers, faces his fear of heights when he has to climb a tall ladder to install equipment during his undercover mission. He also gets a lesson in using a soldering iron.

Jim Rogers, Chairman and CEO of Kampgrounds of America Inc., the world's largest system of family friendly franchised and company-owned campgrounds, with 486 locations throughout North America, faces his fears when he must zipline while undercover at a KOA site. The active Eagle Scout witnesses a staff member confronted with a difficult guest and later learns to operate a tractor to dig up an infested tree.

Paul Damico, President of Moe's Southwest Grill, has to bite his tongue after realizing one of his restaurant supervisors is being pushy and rude to the line workers. Later, Damico works with a catering director who goes out of her way to bring in new business for the company.

For the first time on UNDERCOVER BOSS, Sara Bittorf, Chief Brand Officer of Boston Market, makes the crucial decision to terminate an employee after he makes disparaging comments about the customers. During her undercover mission, Bittorf also learns to carve whole roasted chickens and struggles to manage a busy, timed drive-thru window.

Toby Bost, CEO of O'Neill Clothing, USA, one of the largest surf wear and active lifestyle brands, is put in a difficult position when an employee's casual attitude crosses the line. Also, a stockroom worker encourages Bost to join him in doing pushups as a penalty.

Andy Wirth, President and CEO of Squaw Valley and Alpine Meadows, two ski resorts located in Lake Tahoe, ventures to the top of an unsafe cliff to post warning signs while training with a ski patrol. Olympic Gold Medalist Jonny Moseley joins Wirth in a ruse to help protect his true identity in the small ski town.

Andy Wiederhorn, CEO of Fatburger, a "fast casual" restaurant famous for their made-to-order burgers, goes on an undercover journey.

Tony Wells, Chief Marketing and Customer Officer for The ADT Corporation, a leading provider of home security, goes on an undercover journey.

When Eric Casaburi, CEO of Retro Fitness, a franchised full service fitness center, discovers an employee who hates customers and fails to follow directions, it leads to one of the biggest reveals ever on UNDERCOVER BOSS. Also, Casaburi works with an employee who credits Retro Fitness for a major lifestyle change.

John Wilson, President and Chief Operating Officer of Rollins, Inc., the parent company for Orkin, North America's largest pest control provider, cleans up a major cockroach infestation and tackles swarming bees.

This special episode of UNDERCOVER BOSS features updates on some of the most intriguing employees who have appeared on the show and how the experience impacted their life. Employees include a Philly Pretzel employee who went from minimum wage worker to franchise owner and a Modell's Sporting Goods employee who has moved out of a homeless shelter and into her very own home. Also, disgraced employees share the aftermath of getting fired.

The bosses include the Diamond Resorts International CEO who created a crisis fund that saved an employee's life and the Kendall-Jackson Wine Estates President who has eased communication barriers among his workforce. Also, see where the Hooters CEO is now after experiencing one of the most shocking moments on the series and the Modell's Sporting Goods CEO's physical transformation.